FAQ
Answers for planning a packaging project
Review the confirmed information on customization, pricing, samples, production, delivery, and inspection.
Ask a project questionProducts and specifications
What specifications or models are available?
A range of product specifications and models is available.
Do you support customized size, material, color, or process?
Yes. Products can be customized in size, with materials such as EPE, EVA, and PU, and with different processing options.
Can you provide samples?
Yes. Sample availability is confirmed according to the product and project requirements.
Do you provide technical data sheets or test reports?
Documentation requirements are confirmed for each order.
What industries or applications are your products suitable for?
The products are used in automotive, electronics, and related applications.
Do you support OEM or ODM services?
OEM requirements are confirmed per order.
What is the primary function of your packaging materials?
The packaging materials provide cushioning protection for products.
Order quantity and pricing
What is the minimum order quantity?
The minimum order quantity is 200 pieces.
Do you offer tiered pricing?
Yes. Tiered pricing can be discussed for an order.
Does the price include packaging, shipping, or taxes?
Packaging, shipping, and taxes can be included when they are agreed in the quotation.
Do you offer long-term cooperation pricing or bulk discounts?
Long-term cooperation pricing and bulk discounts can be discussed according to the order.
Will prices fluctuate due to raw materials or exchange rates?
Prices may change with raw-material costs or exchange rates.
Samples and prototyping
Can samples be shipped?
Sample availability and related terms are confirmed according to the product and project requirements.
Are samples charged or refundable?
Sample charges and production-order terms are confirmed for each project.
What is the sample lead time?
Sample timing is confirmed for each project.
Do you support sample approval before mass production?
Sample approval is required before mass production.
How is the approved sample used for mass production?
Mass-production requirements are confirmed against the approved sample for each order.
Production and delivery
What is the production lead time after ordering?
Production lead time is confirmed according to the order quantity.
How is the delivery schedule confirmed for bulk orders?
The delivery schedule is confirmed for each order.
Will lead time be extended during peak seasons?
The delivery schedule, including peak-season timing, is confirmed for each order.
Do you support urgent or expedited production?
Expedited production requests are reviewed for each order against current production requirements.
Can you provide production progress updates?
The scope and timing of progress updates are confirmed per order.
Inspection
Do you have a quality control process?
Yes. A quality control process is in place.
Do you support third-party inspection?
Third-party inspection requirements are confirmed per order.
Do you provide inspection or quality reports?
Inspection and report requirements are confirmed per order.
How do you handle quality issues?
The signed sample approval is used as the reference for handling quality issues.